Introduction Meta Humans Bot Platform is a Customer Experience platform with 2 core offerings – chatbots and... Login 1. Introduction You can click on the Login button on the website or go to... Registration 1. Introduction To get started with using app.metahumans.ltd, you would need to register... 1.1 Concepts - Attributes Attributes are used to store data entered by the user during the conversation that can be later... 1.2 Concepts - User Attributes 1. Introduction Attributes are used to store data entered by the user during the... 1.3 Concepts - Attribute management Introduction Attributes are a core part of the chatbot as it stores and displays... 1.4 Concepts - Chatbot 1. Introduction A chatbot is the core element in the platform around which other entities... 1.5 Concepts - Conversation flow - paths 1. What is a Path? "Path" is a Conversation Flow design for the Chatbot. You would at times,... 1.6 Concepts - NLP/ NLU Capabilities 1. Introduction The Meta Humans bot platform comes pre-packaged with its own proprietary... 2.1 Nodes - Intro Nodes are a building block of the conversation flow being designed as per the intended user... 2.2 Nodes - Data Input Nodes Collecting information from engaging users is a key function of most chatbots. Meta Humans bot... 2.3 Nodes - Data Input Nodes - Send Recurring Notification 1. Introduction FB recurring notification feature is available only if the bot is deployed... 2.4 Nodes - Data Input Nodes - Request User Data 1. Introduction The Request User Data data node enables the chatbot to collect input from... 2.5 Nodes - Data Input Nodes - Form Node Form node is similar to the Request User Data node. With form node, you can collect data from... 2.6 Nodes - Data Input Nodes - Identity Node 1. Introduction User information is of utmost importance in a business scenario. It helps... 2.7 Nodes - Data Input Nodes - Feedback Node A crucial factor in the customer support business is to know the feedback of the end-users, this... 2.8 Nodes - Data Input Nodes -Slider Node The Slider node enriches the visual experience and the input method via which your end-users... 2.9 Nodes - Data Input Nodes - File Upload 1. Introduction Meta Humans bot platform provides three methods in the node by which users... 2.10 Nodes - Display Information Node Meta Humans bot platform provides a number of options to present information to the end-user via... 2.11 Nodes - Display Information Node - Send Message and Send Message with Options 1. Introduction You can use these nodes to send a message or a message with options to the... 2.12 Nodes - Display Information Node - Send Carousel 1. Introduction The carousel option can be used to make interactive messages with images,... 2.13 Nodes - Display Information Node - Media Nodes 1. Introduction Meta Humans bot platform allows you to share image files, audio files, and... 2.14 Nodes - Display Information Node - Random Message and Custom Card 1. Random Message You can use the random message node to send a different reply each time... 2.15 Nodes - Display Information - Template Message 1. Introduction Customers can now easily set up templates using the Template Message node... 2.16 Nodes - Processing Nodes Meta Humans bot platform also provides a number of ways to handle and process information within... 2.17 Nodes - Processing Nodes - Trigger a Path 1. Introduction Meta Humans bot platform allows you to have multiple conversational flows... 2.18 Nodes - Processing Nodes - Script Node 1. Introduction The script node allows you to insert custom Javascript code which will get... 2.19 Nodes - Processing Nodes - Advanced Script Node Introduction By allowing a Python script to run in the flow, you can perform more complex... 2.20 Nodes - Processing Nodes - Set User Attribute 1. Introduction Set user attribute node allows you to update the data in your desirable... 2.21 Nodes - Processing Nodes - Send Email 1. Introduction New age bots that provide instant information to their users are expected... 2.22 Nodes - Processing Nodes - Pause Node 1. Introduction The purpose of the bot is to improvise the User experience, this can be... 2.23 Nodes - Processing Nodes - Pause Node 1. Introduction The purpose of the bot is to improvise the User experience, this can be... 2.24 Nodes - Processing Nodes - Decision Node 1. Introduction The Decision node is used to direct the user flow based on the interaction... 2.25 Nodes - Processing Nodes - Webview Node 1. Introduction Webview Node is an Integration capability from Meta Humans bot platform... 2.26 Nodes - Processing Nodes - Filter FAQ 1. Introduction Meta Humans bot platform provides Filter FAQ functionality that allows a... 3. Building your bot - Intro - Configuring Integrations A large number of Integration focused nodes are available ranging from JSON API Integration to... 3.1 Building your bot - Configuring Integrations - Exotel Introduction Exotel is the emerging market’s leading full-stack customer engagement... 3.2 Building your bot - Configuring Integrations - Shiprocket Introduction A popular eCommerce shipping and logistics software, Shiprocket helps you... 3.4 Building your bot - Configuring Integrations - JSON API The Meta Humans bot platform provides a strong capability to integrate with any system using... 3.5 Building your bot - Configuring Integrations - Zendesk 1. Introduction Customers can now integrate the Zendesk account with the Meta Humans bot... 3.6 Building your bot - Configuring Integrations - Salesforce 1. Introduction Chatbots are commonly used for user engagement with potential prospects... 3.7 Building your bot - Configuring Integrations - Google Calendar 1. Introduction New-age Digital Assistants facilitate end-to-end use case requirements.... 3.8 Building your bot - Configuring Integrations - Google Sheets 42 1. Introduction Meta Humans bot platform integrations allows integration with external... 3.9 Building your bot - Configuring Integrations - Google Analytics 43 1. Introduction Meta Humans bot platform allows integration with external applications to... 3.10 Building your bot - Configuring Integrations - Zapier 44 1. Introduction Zapier is a cloud service that provides API Integrations with a large... 3.11 Building your bot - Configuring Integrations - C2E Bridge 45 Cloud to Enterprise Adaptor for Meta Humans bot The Cloud to Enterprise Bridge (C2E... 3.12 Building your bot - Enabling multiple languages 46 1. Introduction Meta Humans bot platform provides a number of capabilities to assist you... 3.13 Building your bot - Enabling voice bots 47 1.  Introduction Voice is increasingly seen as the future of user interactions. An... 3.14 Building your bot - Enabling data formatting 48 1. Introduction Organizations across continents are adapted to different formatting... 3.15 Building your bot - Configuring Integrations - PayU PayU is an Online Payment Gateway for businesses to accept digital payments from credit cards,... 3.16 Building your bot - Configuring Integrations - Razorpay Razorpay offers a payment solution in India that enables businesses to accept, process, and... 3.17 Building your bot - Configuring Integrations - Freshdesk 1. Introduction Chatbots are commonly used for customer solutions to help end-users get... 4. Harnessing conversational intelligence 49 Harnessing conversational intelligence The Train functionality will streamline the current... 4.1 Harnessing conversational intelligence - FAQ 50 FAQ 1. Introduction Conversational bots are driving the new era of user interactions. End users... 4.2 Harnessing conversational intelligence - DocuSense Search 51 DocuSense Search 1. Introduction Customers can use DocuSense by navigating to the... 4.3 Harnessing conversational intelligence - Entities 52 Entities 1. Introduction Entities are data points or values that you can extract from a... 4.4 Harnessing conversational intelligence - Tabular Input 53 Tabular Input 1. Introduction Smart Conversational bots mark the new era where users can... 4.5 Harnessing conversational intelligence - Training Resources 54 1. Introduction  According to Juniper Analytics, there will be a three-fold rise in... 4.6 Harnessing conversational intelligence - Configuring Conversational Intelligence 55 Configuring Conversational Intelligence 1. Introduction Various settings related to smart... 5. Deploying the bot - Intro 56 Deploying the bot The Meta Human bot supports integrations to a wide range of channels which... 5.1 Deploying the bot - Slack 57 Slack 1. Introduction A cloud-based set of team collaboration tools and services, Slack... 5.2 Deploying the bot - Telegram 58 Telegram 1. Introduction Telegram is a free cloud-based free instant messaging service... 5.3 Deploying the bot - Microsoft Teams 59 Microsoft Teams 1. Introduction Microsoft Teams is a communication and collaboration... 5.4 Deploying the bot - Facebook 60 Facebook 1. Introduction Facebook Messenger (or Messenger) is an instant messaging... 5.5. Deploying the bot - Website 61 1. Introduction 1.1 Availability  You can access web deployment by clicking on the ‘Edit... 6. Facebook - Facebook Messenger Privacy Updates for Europe 62 Facebook Messenger Privacy Updates for Europe Facebook is activating new policies around... 7. Simplified Broadcast - Intro 63 Introduction Meta Humans bot platform has introduced a new Simplified Broadcast to provide a... 7.1 Simplified Broadcast - Creating a Broadcast 64 Go to the Broadcast workflow which is accessible from the left Navigation as Broadcast. If in... 7.2 Simplified Broadcast - Activating Broadcasts 1 WhatsApp Template message 65 1. Introduction This feature allows you to broadcast a WhatsApp template to all active... 7.2 Simplified Broadcast - Activating Broadcasts - 2 Import Users 66 1. Introduction To solve the purpose of sending messages to new users, a new feature of... 7.3 Simplified Broadcast - Import Contact List to Broadcast 67 Introduction Using import contacts list feature you can import up to 50k contacts based on... 7.4 Simplified Broadcast - Campaigns 68 1. Introduction Campaigns offer rich capabilities to design and build automated marketing... 7.5 Simplified Broadcast - Analytics for Broadcast and Campaign 69 Introduction We introduced an analytics feature for the broadcasts and campaigns to give... 7.6 Simplified Broadcast - Retarget Broadcast 70 Introduction Based on Sent, Delivered, Read statistics or the buttons customer has clicked... 7.7 Simplified Broadcast - Message Templates - Intro 71 1. Introduction This feature allows you to create a WhatsApp template message and send a... 7.8 Simplified Broadcast - Message Templates - Generate API for WhatsApp Templates 72 Introduction Using the Meta Humans bot platform portal, you can now generate cURL requests... 7.9 Simplified Broadcast - Message Templates - Opt-Out feature 73 Introduction If customers mark the template as spam, it blocks the template and impacts... 7.10 Simplified Broadcast - Message Templates - Best practices for WA template message 74 You can increase the chances of getting templates approved quickly by following these basic... 7.11 Simplified Broadcast - Message Templates - Restrictions for WA template message 75 To avoid abuse and spam attacks, WhatsApp recommends following some of the instructions in... 8. Tracking and Analytics - Intro 75 Once a chatbot is deployed and catering to your users, stats and insights become really... 8.1 Tracking & Analytics - Users 76 1. Introduction To provide all-time assistance to your customers you can deploy a chatbot... 8.2 Tracking & Analytics - Users - Segments 77 1. Introduction User data helps a business understand their customers and provide better... 8.3 Tracking & Analytics - Users - Import Users 78 1. Introduction To solve the purpose of sending messages to new users, a feature of... 8.4 Tracking & Analytics - Intro 79 Once your chatbot is deployed and catering to your users, stats and insights become really... 8.5 Tracking & Analytics - Analytics - Bot Engagement 80 1. Introduction Customer engagement is an important aspect of a business since it drives... 8.6 Tracking & Analytics - Analytics - Bot Response 81 1. Introduction Conversational bots are defining the new sphere of user interaction. End... 8.7 Tracking & Analytics - Analytics - Retention 82 1. Introduction Smart assistants, E-Commerce bots, Digital support agents are the type of... 8.8 Tracking & Analytics - Analytics - Live chat Summary 83 1. Introduction In this section, the agent or supervisor will be able to see analytics for... 8.9 Tracking & Analytics - Analytics - Agent Summary 84 1. Introduction Agent Dashboard provides analytics to help you understand and track the... 8.10 Tracking & Analytics - Analytics - Channel Summary 85 1. Introduction The Channels Dashboard provides analytics to help you track the metrics... 8.11 Tracking & Analytics - Analytics - Agent Performance 86 1. Introduction Agent Performance dashboard provides analytics to help you understand and... 8.12 Tracking & Analytics - Analytics - New Agent Performance 87 Metrics 1. Quality Metrics 2. Productivity Metrics 3. Performance Metrics     9. Tracking & Analytics - API Logs 88 1. Introduction Logging mechanisms and the ability to track user activities are critical... 10. Tracking & Analytics - Error History 89 1.  Introduction Users may face errors from time to time, when conversing with the... 11. Activating Live Chat 90 1. Introduction Meta Humans Live Chat allows you to set up live chat for your bot. You can... 12. Activating Live Chat - OneView Inbox (messages) 91 1.Introduction OneView Inbox is the ability to bring together Messages across all channels... 12.1 Activating Live Chat - OneView Inbox (messages) - New Messages 92 1. Introduction The new requests assigned to the agent or supervisor will be visible in... 12.2 Activating Live Chat - OneView Inbox (messages) - Active Messages 93 1. Introduction  If the agent or supervisor picks up a chat from the New Section, they... 12.3 Activating Live Chat - OneView Inbox (messages) - Unassigned Messages 94 1. Introduction If there are Messages coming from channels or categories for which agents... 12.4 Activating Live Chat - OneView Inbox (messages) - All Messages 95 1. Introduction A supervisor or owner can view all Messages across all agents and bots in... 12.5 Activating Live Chat - OneView Inbox (messages) - One-view 96 1. Introduction Multiple Users of the chatbot might approach your bot via different... 12.6 Activating Live Chat - OneView Inbox (messages) - Accessing Integrations Intro 97 Integrations on Live Chat can be used in the flow with the Chatbot Automation (Integration... 12.7 Activating Live Chat - OneView Inbox - Accessing Integrations - Account Setup 98 1. Access 1.1 Owner and Supervisor can enable a particular Application for all the users... 12.8 Activating Live Chat - OneView Inbox - Accessing Integrations - Freshdesk Application 99 Freshdesk Application – Live Chat Freshdesk direct integration is supported only for all... 12.9 Activating Live Chat - OneView Inbox - Accessing Integrations - Zendesk Application 100 Zendesk Application – Live Chat Note: Zendesk direct integration is supported on all paid... 12.10 Activating Live Chat - OneView Inbox - Accessing Integrations - Salesforce 101 1. Introduction Chatbots are commonly used for user engagement with potential prospects... 12.11 Activating Live Chat - OneView Inbox - Auto Translation 102 1. Introduction Live agents may not be proficient in the native language of the customer... 12.13 Activating Live Chat - OneView Inbox - Send Template Message 103 1. Introduction Send Template Message gives the ability to Agent/Supervisor/Owner to send... 12.14 Activating Live Chat - OneView Inbox - Video calling 104 1. Introduction  Agents now have the ability to launch video conversations with the users.... 12.15 Activating Live Chat - Live chat Settings 105 1. Introduction Meta Humans bot platform Live Chat allows you to set up live chat for your... 13. Managing your account 106 1. Introduction To manage your account, navigate to the top right and click on the profile...